AI Concierge
Automate customer support with AI that handles common requests, routes complex issues intelligently, and learns from every interaction to get smarter over time.
- Ticket Deflection
- 50%
- Ticket Deflection
- Instant Responses
- 24/7
- Instant Responses
- CSAT Maintained
- 90%
- CSAT Maintained
AI-Powered Support That Actually Works
Not another chatbot that frustrates customers. AI Concierge is trained on your specific products, policies, and brand voice to handle real support requests. It resolves issues, not just deflects them—and knows when to escalate to a human.
Solves the Problem
Handles WISMO, subscription changes, and common questions with actual solutions, not canned responses.
Smart Routing
Complex issues are automatically categorized and routed to the right agent with full context.
Continuous Learning
Improves from every interaction and agent correction to handle more scenarios over time.
Your Brand Voice
Trained on your products, policies, and tone to sound like your team, not a generic bot.
How it works
Up and running in minutes, with help if you want it.
- 1
Train on Your Data
We analyze your product catalog, help docs, and past tickets to train the AI on your business.
- 2
Define Capabilities
Choose what the AI can do: answer questions, modify orders, process returns, change subscriptions.
- 3
Set Escalation Rules
Define when the AI should hand off to a human—by topic, sentiment, or customer tier.
- 4
Launch & Improve
Go live across channels and continuously improve based on outcomes and feedback.
Works with the apps you already use
Works seamlessly with the tools you already use.
- Shopify
- Gorgias
- Zendesk
- Chat Widget
- SMS
“We were skeptical about AI support, but Concierge actually resolves issues—it modifies subscriptions, tracks orders, and processes returns. Our team now focuses on complex issues while AI handles the routine.”
What you get
Instant Resolution
50% of tickets resolved instantly without human involvement—24/7, even on weekends.
Accurate Responses
Trained specifically on your business, not generic responses that frustrate customers.
Smooth Handoff
When escalation is needed, agents get full context so customers don't repeat themselves.
Scales Infinitely
Handle 10x the volume without hiring. AI never gets tired or needs breaks.
Every Channel
The same smart AI on chat, email, text and social, so customers get the same help everywhere.
Action-Capable
Actually modify orders, subscriptions, and issue refunds—not just answer questions.
Stop paying for five apps. Start growing on one.
Join the brands that swapped a pile of apps for Chargezen. Go live in days, not months, on a platform your team will actually like using.
Common questions
Automate customer support with AI that handles common requests, routes complex issues intelligently, and learns from every interaction to get smarter over time. Not another chatbot that frustrates customers. AI Concierge is trained on your specific products, policies, and brand voice to handle real support requests. It resolves issues, not just deflects them—and knows when to escalate to a human.
Train on Your Data: We analyze your product catalog, help docs, and past tickets to train the AI on your business. Define Capabilities: Choose what the AI can do: answer questions, modify orders, process returns, change subscriptions. Set Escalation Rules: Define when the AI should hand off to a human—by topic, sentiment, or customer tier. Launch & Improve: Go live across channels and continuously improve based on outcomes and feedback.
Shopify, Gorgias, Zendesk, Chat Widget, Email, SMS, Facebook, Instagram.
AI Concierge is part of Chargezen Concierge.
