Customer Portal
Let subscribers manage their own subscriptions: skip deliveries, swap products and update preferences. Fewer support tickets, happier customers.
- Fewer Tickets
- 60%
- Fewer Tickets
- Fewer Cancellations
- 35%
- Fewer Cancellations
- Self-Service
- 24/7
- Self-Service
Give Customers the Control They Want
Modern subscribers expect self-service options. Our customer portal lets them manage every aspect of their subscription without contacting support—from skipping deliveries to changing products to updating payment methods. Happy customers who feel in control stay longer.
Skip & Pause
Let customers skip upcoming deliveries or pause their subscription when they need a break.
Product Swaps
Allow subscribers to swap products in their upcoming order or change their default selection.
Frequency Changes
Customers can adjust their delivery schedule to match their actual consumption rate.
Payment Updates
Customers update their own cards, so payments don't fail and subscriptions don't lapse.
How it works
Up and running in minutes, with help if you want it.
- 1
Install Widget
Add our portal widget to your site—no coding required, works with any Shopify theme.
- 2
Customize Branding
Match colors, fonts, and styling to your brand so it feels like your site.
- 3
Configure Options
Choose which self-service actions to enable: skips, swaps, pauses, cancellations.
- 4
Launch
Customers can now manage their subscriptions 24/7 without contacting support.
Works with the apps you already use
Works seamlessly with the tools you already use.
- Shopify
- Shopify Customer Accounts
- Klaviyo
- Gorgias
- Zendesk
- Any Shopify Theme
“Our support team was drowning in 'skip my next box' and 'change my payment card' requests. The customer portal eliminated 60% of those tickets overnight. Customers love it too.”
What you get
60% Fewer Tickets
Most common subscription requests handled automatically without agent involvement.
24/7 Availability
Customers can manage their subscription anytime, not just during support hours.
35% Fewer Cancellations
Skip and pause options give customers alternatives to outright cancellation.
Fully Brandable
Customize every aspect of the portal to match your brand identity.
Mobile Optimized
Perfect experience on any device—phones, tablets, or desktop.
Secure Access
Passwordless login via magic links or integration with Shopify customer accounts.
Stop paying for five apps. Start growing on one.
Join the brands that swapped a pile of apps for Chargezen. Go live in days, not months, on a platform your team will actually like using.
Common questions
Let subscribers manage their own subscriptions: skip deliveries, swap products and update preferences. Fewer support tickets, happier customers. Modern subscribers expect self-service options. Our customer portal lets them manage every aspect of their subscription without contacting support—from skipping deliveries to changing products to updating payment methods. Happy customers who feel in control stay longer.
Install Widget: Add our portal widget to your site—no coding required, works with any Shopify theme. Customize Branding: Match colors, fonts, and styling to your brand so it feels like your site. Configure Options: Choose which self-service actions to enable: skips, swaps, pauses, cancellations. Launch: Customers can now manage their subscriptions 24/7 without contacting support.
Shopify, Shopify Customer Accounts, Klaviyo, Gorgias, Zendesk, Any Shopify Theme.
Customer Portal is part of Chargezen Subscriptions.
