Cancellation prevention
When subscribers reach for cancel, give them a reason to stay.
A cancellation flow that listens first, then offers what actually fits: a skip, a swap, a discount, a free gift or a pause.
The problem
A plain cancel button loses subscribers who would have happily stayed with a small change. Maybe they had too much product, wanted a different flavor or needed a cheaper month. A good cancellation flow catches those moments.
Save offers that fit the reason
Skip or delay
Too much product? Push the next order back instead of losing the subscriber.
Swap the product
Let them switch to a different flavor, size or variant on the spot.
Price-sensitive offers
A discount or free shipping on future orders for subscribers watching their budget.
Mix and match
Pair offers, like a delay plus a free gift on the next order.
Fallback offers
If the first offer is declined, show a stronger one.
Pause instead
Let them pause for a while and come back automatically.
A flow that looks like your brand
Benefits page
Remind subscribers what they would lose: savings, perks, rewards and credits.
Cancellation reasons
Collect why people leave at every order milestone.
Minimum order rules
Explain any minimum commitment clearly before they finish.
Branded, no code
Edit text, colors, layout and offers without a developer.
A/B testing
Test discounts, gifts, skips and delays against each other.
Abuse limits
Cap how often one subscriber can receive and redeem a save offer.
How it works
- Step 1
Subscriber clicks cancel
In the portal, by text or in chat.
- Step 2
They tell you why
Too much product, too expensive, want something else.
- Step 3
They see the right offer
Matched to their reason and history.
- Step 4
You learn from it
Reasons and save rates feed your reports and win-backs.
Common questions
What is a subscription cancellation flow?
It is the set of steps a subscriber goes through when they cancel. A good flow asks why and offers alternatives like a skip, swap, discount or pause before the cancellation is final.
Can subscribers still cancel easily?
Yes. Offers are optional and subscribers can always complete their cancellation, which keeps you on the right side of customer trust and auto-renewal rules.
Can I test different offers?
Yes. You can A/B test discounts, gifts, skips and delays to see which saves the most subscribers.
Grow subscriptions without giving up a cut.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
