FTC Negative Option Rule
Subscriptions
The US Federal Trade Commission rule on offers where a customer's silence or failure to cancel counts as agreeing to be charged again.
A brand's checkout says "Subscribe: $29 every month until you cancel. Cancel anytime online in your account." The subscriber checks a box to agree, and the account page has a cancel button that takes two clicks.
Subscription brands depend on auto-renewal, and regulators watch it closely. Clear terms and easy cancelling keep you on the right side of the rules and of your customers.
Browse our complete glossary of e-commerce and subscription terms.
