Automate Support. Delight Customers.
Reduce support costs while improving customer satisfaction with AI-powered automation, smart routing, and self-service portals.
- Ticket deflection
- 40-70%
- Ticket deflection
- Agent productivity
- 2x
- Agent productivity
- Response time
- <30s
- Response time
The Challenge
Repetitive questions
Support teams answer the same questions about orders, subscriptions, and shipping repeatedly.
Slow response times
Customers expect instant answers but support queues grow during peak times.
Scattered tools
Agents switch between email, chat, phone, and SMS in separate systems.
Missing context
Support reps lack customer history and have to ask questions customers have already answered.
The Chargezen Solution
SmartyTap unifies all support channels with AI-powered automation that handles common queries instantly while giving agents complete customer context for complex issues.
AI auto-responses
AI instantly answers common questions about orders, shipping, subscriptions and returns.
One Inbox
Texts, chat, email and calls in one place, with the full story.
Customer 360 View
Agents see complete customer history, orders, subscriptions, and previous conversations.
Smart routing
Route conversations to the right team based on topic, sentiment, and customer value.
Self-service portal
Customers manage subscriptions, track orders, and resolve issues without contacting support.
Sentiment analysis
AI detects frustrated customers and escalates to human agents automatically.
Expected Results
40-70%
Ticket deflection
Queries resolved automatically
2x
Agent productivity
More tickets per agent
90%+
CSAT score
Customer satisfaction maintained
How to Get started
- 1
Sign Up
Create your free account in 30 seconds
- 2
Choose Your Setup
Use Chargezen on its own, or connect your existing tools
- 3
Configure
Set up your workflows and automations
- 4
Launch
Go live and start seeing results
“Our support team handles 3x the volume with the same headcount since implementing SmartyTap. Customers love the instant responses.”
Ready to automate customer support?
Join hundreds of brands using Chargezen to grow revenue and reduce churn.
Common questions
Reduce support costs while improving customer satisfaction with AI-powered automation, smart routing, and self-service portals. SmartyTap unifies all support channels with AI-powered automation that handles common queries instantly while giving agents complete customer context for complex issues.
Repetitive questions: Support teams answer the same questions about orders, subscriptions, and shipping repeatedly. Slow response times: Customers expect instant answers but support queues grow during peak times. Scattered tools: Agents switch between email, chat, phone, and SMS in separate systems. Missing context: Support reps lack customer history and have to ask questions customers have already answered.
40-70% ticket deflection (queries resolved automatically). 2x agent productivity (more tickets per agent). 90%+ csat score (customer satisfaction maintained).
Sign Up: Create your free account in 30 seconds. Choose Your Setup: Use Chargezen on its own, or connect your existing tools. Configure: Set up your workflows and automations. Launch: Go live and start seeing results.
