Automate Support.
Delight Customers.
Reduce support costs while improving customer satisfaction with AI-powered automation, smart routing, and self-service portals.
The Challenge
Repetitive questions
Support teams answer the same questions about orders, subscriptions, and shipping repeatedly.
Slow response times
Customers expect instant answers but support queues grow during peak times.
Scattered tools
Agents switch between email, chat, phone, and SMS in separate systems.
Missing context
Support reps lack customer history and have to ask questions customers have already answered.
The Chargezen Solution
SmartyTap unifies all support channels with AI-powered automation that handles common queries instantly while giving agents complete customer context for complex issues.
AI Auto-Responses
Zen AI instantly answers common questions about orders, shipping, subscriptions, and returns.
Unified Inbox
All conversations from SMS, chat, email, and voice in one place with full context.
Customer 360 View
Agents see complete customer history, orders, subscriptions, and previous conversations.
Smart Routing
Route conversations to the right team based on topic, sentiment, and customer value.
Self-Service Portal
Customers manage subscriptions, track orders, and resolve issues without contacting support.
Sentiment Analysis
AI detects frustrated customers and escalates to human agents automatically.
Expected Results
40-70%
Ticket Deflection
Queries resolved automatically
2x
Agent Productivity
More tickets per agent
90%+
CSAT Score
Customer satisfaction maintained
"Our support team handles 3x the volume with the same headcount since implementing SmartyTap. Customers love the instant responses."
Lisa Morgan
Head of CX, Lifestyle Brand
How to Get Started
Sign Up
Create your free account in 30 seconds
Choose Your Setup
Use Chargezen on its own, or connect your existing tools
Configure
Set up your workflows and automations
Launch
Go live and start seeing results
Ready to automate customer support?
Join hundreds of brands using Chargezen to grow revenue and reduce churn.
