Digital employees built for beauty brands.
Concierge answers your customers on every channel and handles shade and product matching, routine advice, subscription changes, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Beauty shoppers ask before they buy: which shade, which formula for my skin, what goes with what. Subscribers want to swap a cleanser or add a serum to the next box. When those questions wait a day, shoppers buy elsewhere and subscribers cancel instead of swapping.
What it does.
Shade and product matching
Searches your catalog by shade, size and variant, and can see what the shopper just viewed on your store.
Routine advice
Explains how products work together using only the product guidance and ingredient facts you approve.
Subscription changes
Swaps a product, adds an item to the next order only, or changes how often refills arrive.
Rewards and referrals
Shares points balances, redeems rewards and sends the customer their referral link.
How it works.
- 1
A shopper asks which shade
Often while looking at the product page.
- 2
Concierge checks what they viewed
Recent product views and cart adds give it context.
- 3
It matches from your catalog
Real variants and your shade guidance, nothing made up.
- 4
It helps them finish
Answers the next question or hands off to an expert on your team.
What you get.
Answers stay on-brand
Routine and ingredient answers come from your approved knowledge.
Swaps instead of cancels
Subscribers can change products without hunting for the portal.
Rewards get used
Customers hear their balance when they ask and can redeem on the spot.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles shade and product matching, routine advice, subscription changes on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
No. It answers from the product guidance and ingredient facts in your knowledge. If a question needs an expert, like a reaction or a skin condition, you can instruct it to hand the conversation to your team.
Yes. Concierge can add or change an item on the next order only, while every later order stays the same.
When your storefront pixel is installed, it can see recent product views, cart adds and checkouts for that customer.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
