Digital employees built for food and drink brands.
Concierge answers your customers on every channel and handles delivery timing, flavor swaps, allergen questions, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Food and drink subscribers plan around delivery day. They travel, they get tired of a flavor, they have a guest with a nut allergy. If changing the next box means waiting on support, the box ships anyway, and a frustrated customer cancels.
What it does.
Delivery timing
Shows upcoming order dates and moves the next charge and delivery to a day that works.
Flavor swaps
Swaps a flavor for good, or changes an item on the next box only.
Allergen questions
Answers from the ingredient and allergen facts you publish, and never guesses past them.
Order now or skip
Ships the next box today for a customer who ran out, or skips one while they are away.
How it works.
- 1
A subscriber texts about their box
"Can I get it before Friday?" or "No more lemon, please."
- 2
Concierge verifies them
A sign-in code before any change.
- 3
It checks the upcoming orders
Dates, items and quantities for the next box.
- 4
It makes the change
Reschedules, swaps or skips, and confirms the new date.
What you get.
Fewer wasted boxes
Customers change the box before it ships, not after.
Clear allergen answers
Always from your published facts.
Changes in one message
No portal login needed.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles delivery timing, flavor swaps, allergen questions on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes. Concierge can change the items or quantity on the next order only, and every later order stays as it was.
It can move the next charge date, which moves that order, or change how often orders arrive. Billing and delivery move together.
It says it does not have that information and can hand the question to your team, rather than guessing.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
