Digital employees built for pet brands.
Concierge answers your customers on every channel and handles food and diet questions, subscription schedules, order tracking, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Pet food runs out on the pet's schedule, not yours. A bigger dog eats more, a new puppy switches formulas, a family goes on vacation. Subscribers need the next bag sooner, later or different, and if the change is hard, they buy a bag at the store and cancel.
What it does.
Refill timing
Ships the next order today, moves the next date, or changes delivery to every few weeks to match how fast the food goes.
Formula and size swaps
Swaps a recipe or bag size on the subscription, or adds treats to the next order only.
Food and diet questions
Answers from your feeding guides and ingredient facts; health concerns can always go to your team.
Pause for time away
Pauses a subscription and resumes it, or skips a single order.
How it works.
- 1
A subscriber says they are running low
"We'll be out by Tuesday."
- 2
Concierge verifies them
A sign-in code by text or email.
- 3
It checks the next order
Date, items and quantity.
- 4
It ships now or changes the schedule
And confirms the new date in the same thread.
What you get.
Refills on the pet's schedule
Frequency changes take one message.
Swaps instead of cancellations
Formula changes stay inside the subscription.
Vet questions reach people
You choose which topics it hands off.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles food and diet questions, subscription schedules, order tracking on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes. Concierge can charge the saved payment method and place the next order now, or move the next charge date earlier.
Yes. It changes the subscription's frequency, for example from every four weeks to every three. Billing and delivery move together.
Only with what your knowledge says. You can instruct it to hand health and diet concerns to your team.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
