Concierge + Telegram.
Connect your Telegram bot and Concierge answers the people who message it, with the same rules as every other channel.
- integration type
- Channel
- integration type
- to connect
- Minutes
- to connect
- approvals still apply
- Your rules
- approvals still apply
The problem
Brands with a Telegram audience need a bot that does more than post announcements. Concierge turns your bot into one that answers questions and handles requests.
What it does.
Your own bot
Create it with Telegram's BotFather, then add the token and username in Chargezen.
Secret-token check
Chargezen sets a secret token on the webhook and rejects updates without it.
Messages and captions
Reads the text and photo captions customers send.
Sign-in by email code
Links a Telegram user to their customer account before private details.
How it works.
- 1
Create a bot
With BotFather.
- 2
Add the token
In Chargezen Integrations.
- 3
Assign an agent
Pick who answers.
- 4
Go live
Customers message your bot.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Paste your bot token.
A bot token from BotFather, and optionally the bot's username.
The customer confirms an email code, which links their Telegram account to their customer record.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
