Approval workflow
Approval workflow
AI
A rule that makes an AI agent wait for a person's approval before certain actions, such as large refunds, uploads or sending messages.
What is Approval workflow?
An approval workflow pauses the agent at a defined step. The agent prepares the action, shows exactly what it is about to do and waits. A person approves, edits or declines, and the agent continues from there.
Good approval requests are easy to judge. They show the action, the reason and the evidence, like the order, the policy and the amount, so the approver does not have to dig. Chargezen Concierge asks for approval before consequential actions, checks its work against evidence and keeps a record of every step.
Example
For example, a store requires approval for refunds over $100. When a customer asks for a $150 refund, the agent prepares it with the order details and the reason, and a teammate approves it from the inbox with one click.
Why Approval workflow Matters
Approvals let you hand real work to AI while keeping the final say on anything that costs money or reaches customers.
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