Conversational AI

Conversational AI combines language understanding (figuring out what someone means), dialogue (keeping track of the conversation) and response generation (writing or speaking a reply). Modern systems use large language models, which handle varied wording far better than older rule-based chatbots. Conversation alone is not enough for business. To be useful, conversational AI needs access to real data and tools, and rules for what it may say and do. Chargezen Concierge answers on website chat, text, WhatsApp, email, Slack, Telegram and phone, with one memory of every customer across channels.