Skip

Skip functionality allows subscribers to pause a single delivery without canceling entirely. It's one of the most important churn-prevention features for subscription businesses. Why skip matters: - Customers may have excess product - Seasonal changes in consumption - Budget timing issues - Travel or temporary circumstances Best practices: - Easy one-click skip in customer portal - Proactive skip reminders before billing - Allow multiple consecutive skips - Show when next delivery will ship - Consider offering partial skip (reduce quantity) Studies show offering skip can reduce cancellations by 20-30%.