Churn prevention
You worked hard for every subscriber. Keep them.
Chargezen saves subscribers at every point they might leave: when they try to cancel, when a payment fails, and after they have gone.
The problem
Most subscription revenue is lost quietly. Some subscribers click cancel because nothing gave them a reason to stay. Others never meant to leave: their card expired. And the ones who left are rarely asked back. Each of those is a fixable leak.
Three ways subscribers leave, three ways to keep them
Cancellation prevention
Ask why, then offer the right thing: a skip, a swap, a discount, a gift or a pause. Fall back to a stronger offer if the first one is not enough.
Failed payment recovery
Retry at the times a charge is most likely to go through, and send friendly reminders with a one-tap link to update the card.
Win-backs
Reach former subscribers with offers based on what they bought and why they left. They resubscribe in one click, no login.
Built to keep improving
Cancellation reasons you can act on
See why people leave, by product and by order number, so you fix the cause, not just the symptom.
Test what works
Compare offers and messages against each other and keep the winners.
Abuse protection
Limit how often one subscriber can claim a save offer.
Rewards in the moment
Remind subscribers of unused credits and upcoming rewards right when they consider leaving.
AI that steps in
Concierge spots subscribers at risk and reaches out by text or email before they cancel.
No fee on saves
Every subscriber you keep is revenue you keep. No commission, ever.
Common questions
What is subscription churn?
Churn is the share of subscribers who stop their subscription in a period. Voluntary churn is when they choose to cancel; involuntary churn is when a payment fails and the subscription lapses.
How does Chargezen reduce churn?
With cancellation flows that offer personal reasons to stay, smart retries and reminders for failed payments, and win-back campaigns for subscribers who already left.
Do you take a cut of saved revenue?
No. Chargezen Subscriptions is a flat $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees.
Grow subscriptions without giving up a cut.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
