Failed payment recovery for Shopify subscriptions.
Most failed payments are not goodbyes. Chargezen tries the charge again, tells the subscriber in plain words and gives them an easy way to fix their card, so the order ships and the subscriber stays.
- on a schedule you set
- Retries
- on a schedule you set
- reminders at every step
- Email + text
- reminders at every step
- commission or transaction fees
- $0
- commission or transaction fees
The problem
A declined card rarely means a subscriber wants to leave. Cards expire, banks question a renewal and balances run low on the wrong day. Without a plan, those subscriptions quietly lapse, and you lose customers who never meant to go.
Get the payment, keep the subscriber
Retries on your schedule
Chargezen tries a failed charge again over the following days. Choose how many tries and how far apart, or keep the defaults.
Knows why it failed
Each decline is sorted: a card the subscriber needs to fix, a short hiccup worth another try, or a store setting your team should check.
An easy card update
Reminders link straight to updating the payment method, so subscribers fix it in a minute without calling support.
Warnings before it fails
Up to 7 days before a renewal, subscribers hear when their card is expiring, has expired or can't be charged.
Bank checks handled
When a bank asks the subscriber to confirm a renewal, Chargezen emails and texts them the step to approve it.
Your rule when tries run out
Cancel, pause, skip that order or keep the subscription open. You decide, and the subscriber gets a clear final notice.
Reminders that sound like you
A message for each stage
A friendly note after the first decline, an update after each retry and a clear final notice. Each one is its own email or text.
Remind them what they would lose
Show unused credits and rewards in the reminder, so updating the card feels worth it.
Test the wording
Try two versions of a reminder against each other and keep the one that gets more cards updated.
Edit or add steps
Every reminder is an automation you can edit, switch off or extend, like tagging the customer or adding a gift on recovery.
Klaviyo if you prefer
Chargezen sends failed payment events to Klaviyo, so you can run reminders from your Klaviyo flows.
Help by text or chat
Subscribers with a question can ask Concierge by text or chat, the same AI that handles their other subscription changes.
How it works
- 1
A renewal payment fails
Chargezen records why and starts the recovery.
- 2
The subscriber hears from you
A friendly email and text with an easy way to fix the card.
- 3
Chargezen tries again
On your schedule, with an update after each try.
- 4
Paid, or your rule applies
The order goes out, or the subscription is paused, skipped, kept or cancelled.
See what came back
Recovered revenue
See how many failed payments went through on a retry and what they were worth.
Failure reasons
Spot patterns in declines and order errors, so you can fix what is on your side.
Next order, your way
After a recovery, count the next charge from the original date or from the day the payment went through.
Grow subscriptions without giving up a cut.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
Common questions
It is how a subscription business gets paid when a renewal charge is declined: trying the charge again, telling the subscriber and making it easy to update their card. It is also called dunning.
Most often the card has expired, the bank declined the charge, the balance was too low or the bank asked the subscriber to confirm the payment. Few of these mean the subscriber wants to leave.
You choose the number of retries and the days between them. If you leave the settings blank, Chargezen uses its default schedule of four retries.
Your rule applies: cancel the subscription, pause it, skip that order or keep it open. The subscriber gets a final notice that matches.
No. The reminder links straight to updating their payment method.
No. Chargezen Subscriptions is a flat $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees.
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