Subscription workflows: automate what happens after every order.
Pick a moment, set who it applies to and choose what happens next. Chargezen swaps products, adds gifts, applies discounts, tags orders and sends emails and texts on its own, right on time.
- subscription events to start from
- 18
- subscription events to start from
- of wait time on any step
- 30 days
- of wait time on any step
- to build or change one
- No code
- to build or change one
The problem
After the first order, most subscription programs treat every subscriber the same. Moving a starter kit to refills, thanking a loyal subscriber or tagging orders for the warehouse becomes a manual job nobody has time for, so it doesn't happen.
Start from any subscription moment
New subscription
Welcome subscribers, tag their first order or add a trial period.
Renewal paid
React to every paid renewal, or only after a set number of orders.
Upcoming renewal
Act before the next charge, with a different message by cancellation risk.
Payment failed or recovered
Step in on the first decline, each retry, the last try or the recovery.
Skip or swap
Follow up when a subscriber skips an order or swaps a product.
Pause, cancel or restart
Respond to every change of status, and tell your team when a customer made it.
Only for the subscribers it fits
Products and plans
Match subscriptions by product, variant, plan or plan group.
Customer tags
Include or leave out customers with a tag.
Order history
Use how many orders a customer placed or how much they spent.
Loyalty
Count paid billing cycles, in total or in a row.
Cancellation risk
Treat high, medium and low risk subscribers differently before renewal.
Who made the change
Tell apart changes made by the customer from changes made by your team.
Your notifications are workflows too
Every subscription email, text and order tag Chargezen sends starts as a workflow you can open and change.
Ready on day one
Welcome, renewal, failed payment, price change and out-of-stock messages come set up.
Edit or switch off
Change the conditions, add steps or set any of them to Draft.
Store alerts
Email your team when a customer pauses, restarts or cancels.
How it works
- 1
Choose the event
One or more subscription moments start the workflow.
- 2
Add conditions
Narrow it to the subscribers it is meant for.
- 3
Add actions
Swaps, gifts, discounts, tags and messages, in order.
- 4
Set the timing
Run right away or wait up to 30 days, then turn it on.
Then make it happen
Starter to refill
Change the plan or swap the product after the first order.
Add a product or gift
Put a product in the next order as a one-time extra, or add it to every order.
Apply a discount
Add or remove a discount on the subscription.
Add a trial period
Give new or returning subscribers a trial before the first charge.
Tag the customer or order
Keep your team, warehouse and other apps in step.
Send an email or text
Pick the message, and wait up to 30 days before any step.
Grow subscriptions without giving up a cut.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
Common questions
A rule that runs on its own: when something happens to a subscription, and the subscriber matches your conditions, Chargezen takes the actions you chose.
New, paused, resumed, restarted, cancelled and expired subscriptions; paid, failed, retried and recovered payments; upcoming renewals; skips and swaps; price changes; renewals held for stock; and payment method problems.
Yes. Set a wait of up to 30 days for the whole workflow and for each action.
Yes. Each subscription email, text and order tag is a default workflow. You can edit it or set it to Draft.
No. They are part of Chargezen Subscriptions: $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees.
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