Digital employees built for fashion brands.
Concierge answers your customers on every channel and handles fit and sizing, exchanges, order changes, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Fashion support is mostly fit. Will this run small, do you have it in a medium, can I swap for the black one. Every size question that goes unanswered is an abandoned cart, and every exchange handled slowly is a refund that did not need to happen.
What it does.
Fit and sizing
Answers from your size charts and fit notes, and checks which sizes and colors exist for the item.
Exchanges
Opens a Shopify return for the items the customer wants to send back, so your team can send the new size or color.
Order changes
Cancels an order placed in error within four hours of purchase. Later requests go to your team for review.
Knows what they browsed
Sees recent product views and cart adds, so "this one" means the right item.
How it works.
- 1
A shopper asks about fit
On the product page or by text.
- 2
Concierge reads your size guide
Plus the item's real sizes and colors.
- 3
After purchase, it handles returns
The customer picks items; the return opens in Shopify.
- 4
Edge cases go to your team
Worn items or final-sale questions, with notes attached.
What you get.
Size answers before checkout
Shoppers get an answer while they are still deciding.
Returns land in Shopify
No separate system to reconcile.
Your policy, every time
Return windows and final-sale rules applied the same way.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles fit and sizing, exchanges, order changes on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes, from the size charts and fit notes you add to its knowledge, and the sizes and colors in your Shopify catalog.
Concierge lists the delivered items that can still be returned, the customer chooses what to send back, and Concierge opens the return in Shopify. Your team then sends the replacement; Concierge does not create the new order or a shipping label itself.
Yes, for a verified customer, within four hours of purchase. The cancellation is submitted to Shopify and Concierge confirms the outcome. Requests after that window go to your team for review.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
