Digital employees built for wellness brands.
Concierge answers your customers on every channel and handles ingredient and usage questions, subscription changes, order tracking, then takes on the back-office work behind them.
Support for wellness brands is full of the same questions: ingredient and usage questions, subscription changes, order tracking. They pile up during launches and holidays, and every slow reply costs a sale or a repeat customer.
What it does.
Ingredient and usage questions
Handled within your rules, with your approved answers.
Subscription changes
Handled within your rules, with your approved answers.
Order tracking
Handled within your rules, with your approved answers.
Back-office work
Reports, spreadsheets and supplier portals on its own computer.
How it works.
Connect your store
Shopify orders, customers and subscriptions.
Add your knowledge
Policies, product facts and playbooks.
Turn on channels
Chat, text, WhatsApp, email and phone.
It gets better
Learns from how your team handles handoffs.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
How does Concierge help wellness brands?
Concierge answers your customers on every channel and handles ingredient and usage questions, subscription changes, order tracking, then takes on the back-office work behind them.
How does it work?
Connect your store: Shopify orders, customers and subscriptions. Add your knowledge: Policies, product facts and playbooks. Turn on channels: Chat, text, WhatsApp, email and phone. It gets better: Learns from how your team handles handoffs.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
Order tracking
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
Order changes
Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.
Returns and refunds
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
