Digital employees built for wellness brands.
Concierge answers your customers on every channel and handles ingredient and usage questions, subscription changes, order tracking, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Wellness customers ask careful questions about ingredients, serving sizes and whether a product suits them, and some of those questions belong with a qualified person. The rest is routine: a subscriber who is stocked up and wants to skip, or a package that has not arrived.
What it does.
Ingredient and usage questions
Answers from your approved label facts, FAQs and usage guidance, and says so when it does not have an answer.
Sensitive questions go to people
Instruct it to hand dosage, interaction and medical questions to your team, with the conversation attached.
Subscription changes
Skips an order, restores a skipped one, changes the quantity or the delivery schedule.
Order tracking
Reads shipping status from Shopify and emails a PDF invoice when a customer needs a receipt.
How it works.
- 1
A subscriber asks a question
By text, chat, email or phone.
- 2
Concierge checks your knowledge
Only published facts and guidance are used for answers.
- 3
Routine requests are handled
Skips, schedule changes and tracking after a sign-in code.
- 4
Health questions go to a person
Following the handoff rules you set.
What you get.
Careful by design
You decide which topics it answers and which it always hands off.
Stocked-up subscribers stay
Skipping or spacing out deliveries takes one message.
Everything on the record
Every answer and action is saved for review.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles ingredient and usage questions, subscription changes, order tracking on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Only what your approved knowledge says, such as the serving size on the label. You can instruct it to hand any medical, dosage or interaction question to your team instead of answering.
Yes. Concierge can skip the next order, push the next charge date back, lower the quantity or change how often orders ship.
Before it shares order details or changes a subscription, the customer verifies with a sign-in code.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
