After the storm, every homeowner gets an answer.
Concierge answers your roofing line after hail and wind, when a ceiling starts dripping and when homeowners want an inspection. It takes the address and photos, answers your insurance and warranty questions, and brings your team in.
- answers on your number
- 24/7
- answers on your number
- by text, in the same thread
- Photos
- by text, in the same thread
- for your team to join
- One tap
- for your team to join
The problem
Roofing calls spike the morning after a storm. Every homeowner on the street is calling, and so are the out-of-town crews knocking on doors. Your estimators are on roofs, the office is buried, and the homeowner who reached voicemail signs with whoever called back first.
What it handles on the call.
Active leaks and storm damage
Takes the address, where the water is coming in and whether it's still raining, reads your instructions for protecting belongings, and asks for your team.
Photos of the damage by text
Homeowners text pictures of missing shingles, the stain on the ceiling or hail dents. They land in the thread, ready for your estimator.
Insurance, licensing and warranty questions
Answers “Do you work with my insurance?”, “Are you licensed and local?” and “What does your warranty cover?” from what you write.
Service area and inspection requests
Tells callers whether you cover their town, takes inspection requests with roof type and age, and hands them to your team.
How a call goes.
- 1
A homeowner calls after a storm
Concierge answers, even when every line would be busy.
- 2
It sorts leak from inspection
Water coming in now, or damage to look at.
- 3
It takes the details and photos
Address, roof type and age, pictures by text.
- 4
Your team follows up
A teammate joins the call or calls back from the thread.
A night on the phones, start to finish.
An illustrative company, not a customer: a residential roofing contractor with two estimators and three crews.
- Saturday, 7:15 a.m.
- Hail went through overnight. A caller says there's a new water stain on the upstairs ceiling. Concierge asks whether water is dripping now and reads the company's instruction to move belongings and put a bucket under it.
- 7:18 a.m.
- It takes the address, the roof's age and type, and asks for photos. The caller texts three: the ceiling, the gutter full of granules, the dented vent.
- 7:20 a.m.
- The caller asks whether the company works with insurance companies. Concierge answers from what the company wrote and says an estimator will walk them through it.
- 7:22 a.m.
- Concierge asks for a teammate. The team gets the alert in the Finn app, and the estimator on call that weekend sees the photos and joins the call to talk about tarping.
- Monday
- The estimator, already on site, texts the customer from the same number. The whole storm-week history is in one thread.
Names, times and details are made up to show how a call goes. They are not results from a real business.
Where Concierge stops and your team takes over.
Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you.
- Booking and dispatch
- It doesn't schedule inspections, crews or tarping. It takes the request and your team sets the time.
- Estimates and prices
- It never prices a roof, a repair or an insurance claim. It can share general information you write, like your warranty or which roof types you install.
- Phone menus and forwarding
- No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed.
- Reviews and follow-ups
- It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread.
What changes for your business.
First to answer after a storm
Every caller gets an answer while your estimators are on roofs.
Photos before the visit
Your estimator sees the damage before driving out.
Trust questions answered
Licensing, insurance and warranty answers, the way you wrote them.
Stop losing jobs to voicemail.
Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call.
Common questions
It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote.
Yes. It answers calls on your number, takes the address, the damage and photos by text, and hands each one to your team with the details in the thread.
Only what you write, such as whether you work with insurers and what to have ready. It doesn't interpret policies or estimate claims; your estimator does.
No. Booking isn't built. It takes the request with the address, roof type and photos, and your team schedules it.
Yes. Picture messages sent to your Chargezen number land in the homeowner's thread, next to the call.
Yes. You can move your existing number to Chargezen, so the number on your signs and trucks keeps working.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More for your phone line.
