What Concierge can do in your Shopify store, action by action.
Concierge does real work in Shopify: it tracks orders, opens returns, cancels orders, creates draft orders, manages fulfillment and pulls reports. Customers can ask for some of it once they sign in; your team can ask for all of it. Refunds stay with your team.
- sign in with a code first
- Customers
- sign in with a code first
- the wider set of actions
- Your team
- the wider set of actions
- always stay with a teammate
- Refunds
- always stay with a teammate
The problem
Plenty of AI tools say they work with Shopify. What matters is what they can do once they are connected: answer from a help center, or look up the order and handle the request. Here is the list, so you can decide for yourself.
The work it takes off your plate.
Orders
Find and read orders, cancel them, tag them, or duplicate one with edits.
Returns
See which items can still be returned, then open the Shopify return.
Fulfillment
Place and release holds, split, reroute, request fulfillment and add tracking.
Reports
Sales by SKU, inventory, shipments and fulfillment status.
How an action runs.
- 1
Someone asks
A customer in chat, or a teammate anywhere they talk to the agent.
- 2
It finds the record
It works from the exact order, never a guess.
- 3
It acts
What was asked for runs. Anything extra it thinks of, it offers first.
- 4
It confirms
It reports what Shopify actually did, and keeps the record.
Every action, and who can ask for it.
An agent can use an action only if you gave it that capability.
| In Shopify | With customers | With your team |
|---|---|---|
| Look up an order and its tracking | Yes, their own order, after a sign-in code | Yes |
| Open a return | Yes, for items that can still be returned | Yes |
| Refund money | No. A teammate approves the refund | No. Refunds stay with your team |
| Cancel an order | Yes, within your cancel window, four hours by default | Yes, at any time, with no refund unless the teammate asks for one |
| Email a PDF invoice | Yes | Yes |
| Create a draft order | A customized draft for your team to finish | Yes, and Shopify can email the customer a payment link |
| Duplicate an order with edits | No | Yes |
| Add tags to an order | No | Yes |
| Place or release a fulfillment hold | No | Yes |
| Split or reroute a fulfillment order | No | Yes |
| Request fulfillment or add tracking | No | Yes |
| Create a product | No | Yes, as a draft or active product |
| Report on sales by SKU, inventory and shipments | No | Yes |
| List locations and shipping zones | No | Yes |
With customers
- Look up an order and its tracking
- Yes, their own order, after a sign-in code
- Open a return
- Yes, for items that can still be returned
- Refund money
- No. A teammate approves the refund
- Cancel an order
- Yes, within your cancel window, four hours by default
- Email a PDF invoice
- Yes
- Create a draft order
- A customized draft for your team to finish
- Duplicate an order with edits
- No
- Add tags to an order
- No
- Place or release a fulfillment hold
- No
- Split or reroute a fulfillment order
- No
- Request fulfillment or add tracking
- No
- Create a product
- No
- Report on sales by SKU, inventory and shipments
- No
- List locations and shipping zones
- No
With your team
- Look up an order and its tracking
- Yes
- Open a return
- Yes
- Refund money
- No. Refunds stay with your team
- Cancel an order
- Yes, at any time, with no refund unless the teammate asks for one
- Email a PDF invoice
- Yes
- Create a draft order
- Yes, and Shopify can email the customer a payment link
- Duplicate an order with edits
- Yes
- Add tags to an order
- Yes
- Place or release a fulfillment hold
- Yes
- Split or reroute a fulfillment order
- Yes
- Request fulfillment or add tracking
- Yes
- Create a product
- Yes, as a draft or active product
- Report on sales by SKU, inventory and shipments
- Yes
- List locations and shipping zones
- Yes
What changes for your team.
Requests get finished
Customers get the return opened, not a promise someone will look.
Busywork handled
Your team asks in a sentence instead of clicking through the admin.
Money stays with people
Agents never move money. A teammate approves every refund.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge can look up orders and tracking, open returns, cancel orders, email invoices, create draft orders, manage fulfillment holds and pull sales, inventory and shipment reports.
No. It opens the return, and a teammate approves the refund. Agents never move money.
What someone asks for runs without a second question. If the agent thinks of something extra on its own, it offers first and waits for a yes.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
