Credential handover

Agents that use websites, such as supplier portals or carrier dashboards, eventually hit a login page, a two-factor code or a payment form. Credential handover pauses the agent there and hands control to a person, who completes the step on the live screen. Then the agent carries on. Why not just give the agent the password? A password in a chat message or in the agent's memory can leak, be reused or end up in logs. Handover keeps credentials with the people who own them. Concierge works this way: when a site needs a login, it hands you the screen to sign in yourself, and your password never goes into the chat.