Store credit that keeps subscribers coming back.
Refund an order as store credit, add a bonus, or say sorry with credit, all from the Shopify admin. Customers see their balance and spend it at checkout without a code.
- Shopify store credit
- Native
- Shopify store credit
- on refunds paid as credit
- Bonus
- on refunds paid as credit
- to spend at checkout
- No code
- to spend at checkout
The problem
A cash refund closes the relationship. A discount code gets lost in an inbox. Store credit keeps the value in your store and gives the customer a reason to order again, as long as they can see it and spend it easily.
Give credit from the Shopify admin
Chargezen uses Shopify's own store credit, so every balance lives on the customer in Shopify.
Refund as store credit
From the order page, pick the items, shipping and restocking to refund. Shopify prices the refund as you go.
Add a bonus
Offer 5%, 10%, 15% or a custom amount on top, so credit is worth more than cash back.
Goodwill credit
Add credit from the customer page when an order arrives late or something goes wrong.
Set an expiry date
Let credit last forever or expire on a date you choose.
Tell the customer
Shopify can email the customer about their new credit, or you can stay quiet.
See the balance first
Staff see the customer's balance before and after, and a failed bonus can be retried without refunding twice.
Credit customers can see and spend
Spend at checkout
Signed-in customers apply their balance at Shopify checkout. There is no code to copy.
Balance on their orders
Customers see their store credit balance on the order status page in Shopify customer accounts.
Balance for your team
The Chargezen block on the Shopify customer page shows store credit next to points and subscriptions.
Every credit logged
Credit added from the customer page is recorded in Chargezen's activity log with who added it and why.
How it works
- 1
Open the order or customer
In the Shopify admin, choose the Chargezen action.
- 2
Choose the amount
Refund items as credit, add a bonus or enter goodwill credit.
- 3
Set expiry and email
Pick an expiry date and whether Shopify tells the customer.
- 4
The customer spends it
Their balance appears at checkout and on their orders.
Credit that saves subscriptions
In payment reminders
Failed payment reminders can show a subscriber's unused credits, so updating the card feels worth it.
Instead of a cash refund
A damaged box becomes credit toward the next order, not money leaving the business.
Alongside points
Run points, tiers and referrals next to store credit, from the same platform.
Grow subscriptions without giving up a cut.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
Common questions
A balance Shopify keeps on a customer's account. Signed-in customers can apply it as a payment method at checkout.
No. Shopify lets customers use store credit on the first order of a subscription at checkout, but not on automatic renewals (Shopify Help Center, checked 2026-10-18). Credit works best for one-time orders and add-ons.
No. Chargezen issues refunds and goodwill credit as Shopify store credit, so customers spend it without a code and the refund stays recorded on the order.
Yes. Add 5%, 10%, 15% or a custom amount, and the bonus is added to the customer's balance with the refund.
No. It is part of Chargezen Subscriptions, $199 a month for Shopify Advanced and Plus stores, with no commission.
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