Digital employees built for electronics brands.
Concierge answers your customers on every channel and handles setup and troubleshooting, warranty claims, compatibility questions, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Electronics support is technical and often urgent. A device will not pair, a charger does not fit, a unit failed a month in. Customers want a fix now, and warranty claims need the purchase date, the order and proof of purchase before anyone can help.
What it does.
Setup and troubleshooting
Walks customers through steps from the manuals and help articles you add to its knowledge.
Warranty claims
Finds the order and purchase date, emails a PDF invoice as proof of purchase, and hands the claim to your team.
Compatibility questions
Checks your catalog's models and variants and answers from the specs you publish.
Returns for faulty units
Lists returnable items and opens a Shopify return; your team handles the refund or replacement.
How it works.
- 1
A customer reports a problem
By chat, email, text or a phone call.
- 2
Concierge troubleshoots first
Using your manuals and known fixes.
- 3
It checks the purchase
Order, date and items after a sign-in code.
- 4
It resolves or escalates
A return, an invoice, or a claim for your team.
What you get.
Fixes from your manuals
Troubleshooting steps match your documentation.
Claims arrive complete
Order, date and conversation are attached.
Proof of purchase on request
A PDF invoice by email in one step.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles setup and troubleshooting, warranty claims, compatibility questions on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes, using the manuals, help articles and known fixes you add to its knowledge. If those do not solve it, it hands off to your team.
It gathers the order, the purchase date and the customer's description, and hands the claim to your team to decide, unless your rules let it start a return.
Yes. Concierge emails a PDF invoice for the order to the address on that order.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
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