Digital employees built for online stores.
Concierge answers your customers on every channel and handles order tracking, returns and exchanges, product questions, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Most store inboxes are the same five questions on repeat: where is my order, can I cancel, how do I return this, do you have it in another size, can I get an invoice. Each one means opening Shopify, finding the order and typing the same answer again.
What it does.
Order tracking
Finds the customer's orders, reads the fulfillment and carrier tracking and explains where the package is.
Returns and exchanges
Lists which delivered items can still be returned, lets the customer pick them and opens the return in Shopify. Your team decides on the refund or replacement.
Product questions
Searches your catalog by product, size, color or SKU and answers from the product facts and policies you publish.
Invoices and cancellations
Emails a PDF invoice for an order on request, and cancels an order within four hours of purchase. Later requests go to your team.
How it works.
- 1
A customer asks about an order
On chat, email, text, WhatsApp or the phone.
- 2
Concierge confirms who they are
Private order details only come after a sign-in code.
- 3
It looks up the order
Orders, fulfillments and tracking straight from Shopify.
- 4
It answers or acts
Tracking, a return, an invoice, or a handoff with notes.
What you get.
One answer everywhere
The same policies and order data on every channel.
Shopify stays the record
Returns and cancellations happen in Shopify, where your team already works.
Your team sees the reports
Ask for sales by SKU, inventory or shipments and get a table back.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles order tracking, returns and exchanges, product questions on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes. It shows the customer which fulfilled items can still be returned, the customer picks the items and quantities, and Concierge opens the return in Shopify. Refunds and replacements stay with your team.
Yes. It creates a PDF invoice for the order and emails it to the address on that order.
It hands the conversation to your team with the details attached and tells the customer how long your team usually takes to reply.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
