Digital employees built for home brands.
Concierge answers your customers on every channel and handles product compatibility, delivery and assembly, damaged items, then takes on the back-office work behind them.
- answers on every channel
- 24/7
- answers on every channel
- not just replies
- Resolves
- not just replies
- how your team works
- Learns
- how your team works
The problem
Home and garden orders are big, bulky and sometimes arrive in pieces. Customers ask whether a part fits their model, when a heavy delivery will show up and what to do about a cracked pot. Each answer needs the order, the product specs and the right policy.
What it does.
Product compatibility
Searches your catalog by product, variant and SKU and answers from the specs and guides you publish.
Delivery and assembly
Reads fulfillment and tracking for each shipment, and shares your assembly instructions from your knowledge.
Damaged items
Reads the photos customers send, then opens a return in Shopify or hands the case to your team with the photos.
Quotes for larger orders
Prices an exact product and quantity with the discounts that apply, and can create a Shopify draft order.
How it works.
- 1
A customer reports damage
With a photo, on chat, text, WhatsApp or email.
- 2
Concierge finds the order
After the customer verifies with a sign-in code.
- 3
It follows your damage policy
Opens a return or passes the case to a teammate.
- 4
Your team sees the full story
Photos, order and conversation in one thread.
What you get.
Fewer back-and-forth emails
Photos and order details are collected up front.
Split shipments explained
Each fulfillment's status, not just the first box.
Bigger orders priced fast
Quotes and draft orders without a spreadsheet.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
It handles product compatibility, delivery and assembly, damaged items on chat, text, WhatsApp, email and phone, within the rules and approvals you set, and hands anything else to your team.
Yes. Concierge reads images customers send on supported channels and keeps them on the conversation for your team.
Yes. It prices an exact product and quantity with the discounts that apply, and can turn it into a Shopify draft order.
It reads each Shopify fulfillment and its tracking, so it can tell the customer which items have shipped and which are still on the way.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
