Subscription reports
The ten subscription reports in Chargezen, what each one lists, how to filter them by date and how to get any report as a CSV by email.
Last updated: 2026-10-18
Reports are tables you can read on screen or download, one row per customer, contract, order or charge. Use them when you need the actual records behind a chart: who is due to renew next week, which charges failed, or how many units to have in stock. Open Subscriptions → Analytics → Reports.
Run a report
Find the report
Scroll the groups (Customers & subscriptions, Orders & charges, Forecasting, Activity) or type in Search reports.
Pick the view and dates
Reports marked By date or Upcoming dates show a date picker, set to 30 days to start. Reports marked Current show today's records. Many reports have views, such as Active or Cancelled.
Read or export
Rows load 50 at a time. Choose Export CSV, check the Email address (your store email is filled in) and choose Export. The CSV is emailed to that address.
What each report shows
| Report | Dates | What it lists |
|---|---|---|
| Subscription customers | Current | One row per subscriber: contact details, active and total subscriptions, products in active subscriptions, next billing date and when they first subscribed. Views: Active subscribers, Paused subscribers, Churned subscribers, All subscribers. |
| Subscription contracts | Current | Every subscription contract with its customer, schedule, products and discounts, delivery, payment method, last charge, and pause or cancellation details. Views: Active, Paused, Cancelled, Prepaid, All. |
| Subscription products | Current | Products currently on subscriptions, by variant and selling plan, with subscription counts, units, unit prices and per-order value before and after line discounts. |
| Shopify checkout subscription orders | By date | Orders placed through the Shopify checkout that started a subscription, with the subscriptions they started. |
| Subscription orders | By date | Orders created by your subscriptions (first checkouts and renewals) with customer, status, items and amounts. Views: All orders, Checkout, Recurring. |
| Chargezen transactions | By date | Subscription charges Chargezen requested from Shopify, with outcome, error type, the order each successful charge created and who started it. Views: All, Succeeded, Failed, Pending. |
| Subscription skipped orders | By date | Charges skipped through Chargezen, when and by whom, and whether each was later restored. Skips made directly in Shopify are not included. |
| Upcoming subscription orders | Upcoming dates | Each active subscription's next charge in the selected dates, with customer, products, projected amount (after discounts, before shipping and tax) and payment method status. |
| Inventory forecast | Upcoming dates | Units of each variant due on active subscriptions' next charges in the selected dates, with SKU and number of charges. |
| Subscription logs | By date | Every recorded subscription event (status changes, skips, schedule and product edits, notifications) with the subscription, customer and who made it. Views: All events, By customers, By staff, Automated, Made in Shopify. |
The Inventory forecast and Upcoming subscription orders reports only count each subscription's next charge in the dates you pick. Later repeat charges are not projected, so run them for a window shorter than your shortest delivery interval.
Troubleshooting
The report says no rows match
The dates may not cover any activity. Widen the date range or switch the view to All. While Chargezen is still building a new workspace's subscription history, a banner says so and some figures appear once it finishes.
The export email hasn't arrived
Large exports are built in the background. Check the address you entered in the export dialog and your spam folder, then export again if it still hasn't arrived.
A skipped order is missing from the skipped orders report
The report lists skips made through Chargezen. Skips made directly in the Shopify admin are not included.
Related
- Subscription analytics: what you can measure with Chargezen.
- Glossary: renewal rate, skip rate, churn rate.
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