Price changes and stock

Prices change and products sell out. These settings decide what happens to subscriptions when they do, so subscribers are told before they pay more and are never charged for something you can't ship. Both live in Subscriptions → Billing & automation → Subscription settings.

When Keep subscription discounts on every price change is on, choose one:

• Apply existing subscription discounts as currently configured on the product. The default.
• Recalculate discounts as per the selling plan associated with the product. If no plan applies, the existing discounts are kept.

To update subscriptions to today's prices in one go, choose Update product prices under Update product prices for all existing subscriptions.

When a product is out of stock, the charge is held instead of billed. You and the customer are told, and the order is charged as soon as everything is back in stock. If it is still out of stock when the next order would bill, the held order is skipped.

• See held charges in Subscriptions → Manage → Orders, view Billing paused, with the out-of-stock items, when the hold started and any skip date.
• The customer gets the Order delayed email and text. Your team gets Store alert: order delayed.
• Build your own follow-up on the workflow event Renewal held for out-of-stock products.

That's expected for the next order: it keeps its current price so the customer has notice. The new price applies from the order after. Check that Automatically apply product price changes to subscriptions was on when you changed the price, or use Update product prices.

Restock the product in Shopify and the charge runs. Or open the subscription and swap the product, or skip the order.

• Churn prevention: how fewer surprises keep subscribers.
• Glossary: SKU, automatic renewal law, product swap.