Upsells for subscribers: Subscriptions docs

Subscribers already trust you with a regular order, so adding one more item to it is an easy yes. Chargezen shows these offers inside the launcher where subscribers manage their orders, and Concierge can suggest the same offers in chat. Set them up in Concierge → Upsells.

Create an upsell

Start

In Concierge → Upsells, choose New upsell.

Choose products

Under Products, select the variants to add to the next order.

Write the offer

Under Offer, fill in the title, subtitle, button text, number of orders and discount.

Pick where it shows

Under Launcher Tabs, keep Subscriptions on, and add Orders or Rewards if you like.

Activate

Set Status to Active, add dates under Schedule if the offer is seasonal, and save.

Offer options

Field	What it does
Products	One or more variants to add to the customer's next subscription order.
Title and Subtitle	The words customers see on the offer.
Button text	Starts as "Add to next order", or "Add to next 3 orders" when the offer covers several orders.
Number of orders	From 1 to 6. How many upcoming orders the item is added to. Customers see every date and the total before they accept.
Discount type and Discount	Percentage, Fixed amount or Custom price, and the value.
Schedule	Start date and End date. Leave them blank to keep the offer available whenever it is active.
Status	Draft (new offers start here), Active or Archived.
Launcher Tabs	Where the offer appears: Subscriptions (shown when a customer opens the subscriptions tab), Orders or Rewards.

Manage your upsells

The list can be searched by title or subtitle and filtered by status and launcher tab. Columns show the offer, its launcher tabs, discount, status and last update. Archive an offer you no longer want with Archive upsell.

Sell subscriptions after checkout

Post-purchase offers (in CheckoutOS) can sell a product as a subscription right after checkout. In the offer editor, set Sell as to Subscription and choose the Subscription plan. To target buyers, use the trigger Subscription with The order includes a subscription or The order has no subscription, for example to offer auto-ship to one-time buyers. See the CheckoutOS docs.

Pick products that run out together

An item that is used up alongside the subscription, like a refill, filter or sampler, is the easiest add-on to accept.

Troubleshooting

My upsell doesn't show in the launcher

Check that the status is Active, today is inside the Schedule dates, and the right Launcher Tabs are on. The subscriptions tab must also be turned on in the launcher. See Customize the portal.

I can't save the offer

The editor names what is missing: "Title is required", "Button text is required", "Select at least one launcher tab", "Select at least one product variant", "Discount value must be a number" or "End date must be after start date".

Upsells and cross-sells for subscriptions.
Glossary: upsell, one-time add-on, post-purchase upsell.

Upsells for subscribers