Common Issues

Solutions to the most common issues merchants encounter with Spark!. Can't find your issue here? Check the FAQ or contact support.

Symptoms: Clicks aren't being recorded, orders aren't attributing

Solutions:

• Verify the Spark! pixel is installed (check for spark.chargezen.com requests)
• Disable ad blockers and test again
• Check if cookies are enabled in the browser
• Ensure the tracking link format is correct
• Run diagnostics in Settings → Installation

Symptoms: Clicks are recorded but conversions aren't showing

Solutions:

• Check cookie duration hasn't expired
• Verify the customer completed checkout (not abandoned)
• Check attribution model settings
• Look for the order in "unattributed" list
• Ensure no conflicting affiliate apps are installed

Symptoms: Affiliate sees error when trying to access portal

Solutions:

• Check affiliate status (may be suspended or pending)
• Reset their password
• Verify email address is correct
• Check if email verification is required but not completed
• Clear browser cache and try again

Symptoms: Commission is different than expected

Solutions:

• Check if product-specific commission rate applies
• Verify affiliate's tier and tier commission rate
• Check for discount code exclusions
• Review order for partial refunds
• Check commission calculation in order details

Symptoms: Payout shows as failed

Solutions:

• Check affiliate's payment details are correct
• For PayPal: verify email is correct and confirmed
• For bank transfer: verify routing/account numbers
• Check if affiliate is below minimum threshold
• Review error message in payout details

Symptoms: Same person has multiple affiliate accounts

Solutions:

• Merge accounts (Settings → Affiliates → Merge)
• Deactivate duplicate accounts
• Fraud Agent should flag these automatically
• Review IP addresses and device fingerprints