Contact Support
Get help from the Chargezen team
Last updated: 2026-01-19
Our support team is here to help you get the most out of Spark!. Choose the support channel that works best for you.
Support Channels
In-App Chat
Chat with support directly from your Spark! dashboard
Email Support
Email us at support@chargezen.com
Help Center
Search our knowledge base for answers
Community
Connect with other Spark! users
Response Times
- In-App Chat — Typically under 5 minutes during business hours
- Email — Within 24 hours
- Critical Issues — Escalated immediately
Business Hours
Live chat is available Monday-Friday, 9 AM - 6 PM Eastern. Outside these hours, leave a message and we'll respond first thing next business day.
What to Include
Help us help you faster by including:
- Your store URL and Spark! account email
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings if possible
- Relevant affiliate IDs, order numbers, or links
Priority Support
Enterprise customers and high-tier plans include:
- Dedicated account manager
- Priority ticket routing
- Scheduled strategy calls
- Custom onboarding and training
Feature Requests
Have ideas for improving Spark!? We love feedback:
- Submit feature requests through the in-app feedback widget
- Vote on existing requests in our public roadmap
- Join beta programs for early access to new features
System Status
Check status.chargezen.com for real-time system status and incident reports. Subscribe to updates to be notified of any service interruptions.
Additional Resources
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Need more help? Contact support